Refund policy

RETURN & REFUND POLICY

Last updated: July 30, 2026

At YBM CUSTOMS, we want you to be happy with your purchase. This Return & Refund Policy explains your rights and how returns and refunds are handled.

1. Right of Withdrawal

If you are a consumer purchasing a standard, non-personalized product online, you generally have the legal right to withdraw from your purchase within 14 days without giving a reason.

The 14-day period normally starts on the day you, or a person you have designated, receives the product.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

2. Exceptions for Custom Products

The right of withdrawal may not apply to products that are:

Made according to your specific instructions or specifications;
Clearly personalized for you;
Custom-designed or custom-produced at your request.

For example, a decal specifically made with your personal name, custom design or other individual specifications may fall under this exception.

This exception does not affect your statutory rights if the product is defective, damaged or does not conform to the agreement. European Union

3. How to Request a Return

If you wish to return an eligible product, please contact us at:

Email: BM.YOUSSEF.BM@GMAIL.COM

Please include:

Your name
Order number
Date of purchase
Product(s) you wish to return
Reason for return (optional when exercising the statutory right of withdrawal)

We will provide you with the necessary return instructions.

4. Return Conditions

Returned products should be sent back without unnecessary delay and, where possible, in their original condition and packaging.

You are responsible for taking reasonable care of the product while it is in your possession.

If the value of the product has decreased because it was handled more than necessary to inspect its nature, characteristics and functioning, we may be entitled to account for that diminished value, as permitted by applicable law. EUR-Lex

5. Return Shipping Costs

If you exercise your statutory right of withdrawal, you are generally responsible for the direct cost of returning the product, unless applicable law requires otherwise or YBM CUSTOMS has agreed to cover these costs.

If you receive a defective, damaged or incorrect product, please contact us before returning it so we can arrange an appropriate solution.

6. Refunds

If you validly exercise your right of withdrawal, we will refund the payments we received from you, including the cost of standard delivery.

If you selected a more expensive delivery option, we are not required to refund the additional cost above the least expensive standard delivery option.

Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you.

We may wait with the refund until we have received the returned product or until you provide evidence that the product has been sent back, whichever occurs first.

Refunds will be processed within the applicable legal timeframe. ACM

7. Defective or Incorrect Products

If you receive a product that is defective, damaged upon arrival or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number
A description of the problem
Clear photographs of the product and, where applicable, the packaging

We will review your claim and, where applicable, offer an appropriate remedy in accordance with your statutory consumer rights.

8. Exchanges

We do not guarantee exchanges for products that were ordered incorrectly by the customer.

For example, if you ordered the wrong size, model or design, please contact us. We will review your request and let you know what options may be available.

Custom or personalized products generally cannot be exchanged or returned simply because you changed your mind, where the statutory exception for custom-made or personalized products applies.

9. Return Address

YBM CUSTOMS
HAVIKSTRAAT 90
3362 EJ SLIEDRECHT
The Netherlands

Please do not send a return to this address until you have contacted us and received return instructions.

10. Statutory Guarantee

Your statutory consumer rights remain unaffected by this Return & Refund Policy.

If a product does not conform to the agreement or is defective, you may have legal rights to a repair, replacement, price reduction or refund, depending on the circumstances and applicable law. European Union